Kwan Liu

This document is a basic guide to usability testing for user experience researchers, designers & product teams in the federal space. It covers our guiding principles, constraints unique to federal product development, and tips to produce effective usability tests. Usability testing minimizes risk by validating features and enhancements before they

This book is great for: People Managers, Imposter Syndrome, Work Life Balance, Positive Leadership For new people managers, this is a highly useful read. As a manager, you’ll experience a wide range of emotions—from joy to discomfort—while navigating unfamiliar situations, advocating for your reports, and supporting them

This book is great for: New People Managers, Giving Powerful Feedback Radical Candor is a great blueprint and starting point of how to give specific and actionable feedback, but some of its advice no longer rings true. In a politically divisive world, post pandemic, in the throes of remote work

This book is great for: Storytelling, Positive Leadership, Innovation I gravitated towards this book in a lineup of managerial book choices immediately when I saw the silhouette of Buzz Lightyear on the cover. This book was truly a joy to read! As a lifelong fan of PIXAR movies, I could